Refund Policy

Last Updated: June 2026

Refund Policy for Nexora Solutions ApS

At Nexora Solutions ApS, customer satisfaction is important to us. We strive to provide high-quality cleaning, support, and courier services. This Refund Policy outlines the circumstances under which refunds may be granted.

Service-Based Business

As a provider of professional services, refunds are generally evaluated on a case-by-case basis. The eligibility for a refund depends on the nature of the service provided and the circumstances of the request.

Cleaning Services

If you are dissatisfied with a cleaning service, please contact us within 48 hours of service completion. We may, at our discretion:

Re-perform the service at no additional cost;
Offer a partial refund; or
Provide another reasonable resolution.

Courier and Delivery Services

Refunds for courier or delivery services may be considered if:

The service was not provided as agreed;
The delivery was not completed due to an error on our part; or
Other exceptional circumstances apply.

Refunds will not be issued for delays or issues caused by circumstances beyond our control, including weather conditions, traffic disruptions, or incorrect information provided by the customer.

Cancellations

Customers should notify us as soon as possible if they wish to cancel a scheduled service.

Cancellations made before work has commenced may be eligible for a full refund.
Cancellations made after work has commenced may not be eligible for a refund.
Any costs already incurred may be deducted from the refund amount.

Non-Refundable Services

The following are generally non-refundable:

Services that have been fully completed as agreed;
Services where customer approval was provided upon completion;
Costs incurred due to customer-requested changes or delays.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider or financial institution involved.

If you have questions regarding this Refund Policy or wish to request a refund, please contact:

Nexora Solutions ApS
CVR Number: 45694372
Bjergegade 37B, st. tv
7000 Fredericia
Denmark

Email: nexoraaps@hotmail.com

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.